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Cancellation Policy

  • Computer House believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy, Cancellations will be considered only if the shipping is not yet made for the order. The customer may however track the status of the order online.

Return & Refund Policy

  • Return & Refund Policy

  • Computer House takes care to procure, store and sell products of the best quality, in the best of conditions. We have partnered with Delhivery - a leading logistics company in India, to ensure that all products reach you in the best of conditions.

  • However, in the rare event where you might have received a product which is slightly damaged (either functional or cosmetic or any damage incurred during transit) or a product which has a manufacturing defect, Computer House House and/or it’s Logistics Partner will look into the matter on a case by case basis.

  • In such circumstances, before using the product, please get in touch with our Customer Service Team at within 48 hours of receiving the product. Our customer service team will guide you on the process for the same. You may have to visit your nearest Imagine Store to get such cases addressed.

  • Computer House does not accept Returns for any other reasons apart from the scenarios mentioned above. The return process of the product can be restricted depending on the nature and category of the product and is subject to the following conditions.

  • The customer should notify us of receipt of a Damaged / Defective product within maximum 48 hours of delivery.

  • Products should be returned in their original packaging along with the original price tags, labels and invoices.

  • Refunds

  • Refunds are only possible in the following cases:

  • Cancellation of an Order before being shipped

  • Cases where:

  • Customer refused to collect the delivery

  • Customer wasn’t available during stipulated delivery attempts made by our logistics partner

  • The delivery address was wrong / unreachable

  • For case 2, we will process the refund after receipt of the product by Computer House. All Refunds will be processed based on the mode of payment used by the customer while placing the order.

  • Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will reflect in the next statement.

  • Orders paid by net banking accounts will be credited back to bank account.

Product Warranty

  • Cosmetic damages in the products will not be covered for replacement by the seller.

  • All warranty-related issues will be handled from Brand Authorised service centers only.

Shipping & Delivery Policy

  • Computer House (trade as The Great Indian Group)  is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 15 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times (Unless specified at the time of Order).

  • While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.

  • Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.

  • Free Shipping for all orders.

  • Orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 15 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms.

Privacy Policy

  • This Privacy Policy, as amended from time to time, shall legally bind any person (such person is hereinafter referred to as "You" or "Your" or "Yourself" or "User") who browses or accesses the Website at,, owned, operated and linked thereto by The Great Indian Group (“Company” or “us” or “our” or “we” or “the Company”) for Your purchase of any Product(s) on this Website, and which may also include any functions, facilities, information or other services through this Website relating to the Product(s) on this Website (hereinafter referred as “Product(s) ” or “Services”).
    The Privacy Policy shall govern the collection, storage, usage and disclosure of the User’s information obtained from the Website. The term ‘information’ shall include ‘Personal Information’ and ‘Sensitive Personal Information’ as defined in the Information Technology Act, 2000 and the Rules made thereunder.



  • Collection of  Information

  • Computer House (trade as The Great Indian Group) (hereinafter referred to the "Company" or "We" or "Us") collects and stores (i) Your Personal Information including Your name, Company name, email address, phone/mobile number, postal address and other business information which may also include business statutory details and tax registration numbers; and (ii) Usage statistics, such as Your IP addresses, browser software, operating system, etc., for improving Your experience on the Website. The Company will not retain Your information for longer than is required for rendering the Services or as otherwise required by any law for the time being in force.

  • You may review, update, correct, or confirm the information that You have provided on the Website.

  • You are prohibited from accessing the Website or availing the Services of the Company if, (i) You choose to not provide the information sought to be collected by the Company through its Website; or (ii) You notify the Company in writing of Your intent to withdraw Your consent for the collection of Your information by the Company.

  • You may delete or deactivate Your account on the Website. Please note that information sought to be deleted may be retained by the Company in its archival records as may be required by any law for the time being in force.


  • Usage of  Information

  • The information collected from the Website is used by the Company for the following lawful purposes:

  • For determining Your eligibility to access, visit, use the Website, or to avail the Services offered through the Website.

  • For providing the Services made available to You through the Website.

  • For enabling communication with You.

  • For sending communications, notifications, newsletters and customized mailers etc.


  • Disclosure of Information

  • Please note that by accepting this Privacy Policy You hereby permit the Company to disclose, the whole or any part of, Your information collected through the Website to its affiliates, associates and their respective owners, directors, officers, agents, shareholders, partners, employees, personnel, agents, representatives, or its contractors (hereinafter collectively referred to as the “Recipient(s)”), in connection with the business of the Company.

  • The Recipient(s) shall, (i) be legally bound by the terms of this Privacy Policy (as amended from time to time); (ii) treat any information received in connection hereto as confidential (at its own cost); and (iii) not further disclose or use any information received, except as provided for herein.

  • The Company will disclose your information to any person as mandated in law

  • The Company assumes no responsibility or liability for any information that You may, intentionally or otherwise, post, share or make available on the ‘user review’ section comprised on the Website, or any other section accessible by other User(s) of the Website.


  • Transfer of Information

  • Where the transfer of Your information is necessary for the performance of the lawful obligations of the Company, You hereby agree to the Company transferring Your information to any person, in compliance with the prevailing laws in India.


  • Reasonable Protection of Information

  • With a view of preventing any unauthorized access or use of Your Information, the Company has adopted commercially reasonable security measures that meet the industry-standard.

  • DISCLAIMER: Note that despite the adaptation of reasonable security measures for protecting Your information, the Company cannot guarantee that such security measures are infallible and that Your information is completely secured.


  • Contact Us

  • In case of any concerns or queries with respect to the Product(s), You may submit the same to Company at [Insert the link / URL for the contact page where the customer grievances / queries may be addressed].


  • Changes In Privacy Policy

  • The Company reserves the right, at its sole discretion, to amend, change or replace any part of the Privacy Policy by posting updates and changes to the Website. It is Your responsibility to check the Website periodically for changes. Your continued use of or access to the Website or the Services following the posting of any changes to the Privacy Policy constitutes acceptance of those changes.

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